Shipping & Returns
Shipping Policy
Thank you for purchasing from Felicia A. Hurd. I am committed to getting your order to you as quickly and safely as possible. Please review the following shipping details:
1. Shipping Methods: We offer several shipping options, including standard and expedited shipping. All orders will be processed within 2-3 business days. Processing times may vary based on order volume, but we will notify you if there is any delay.
2. Shipping Rates: Shipping costs are calculated at checkout based on the delivery address and the shipping method selected. You will be able to review the shipping costs before finalizing your order.
3. Delivery Times: Delivery times depend on your location and the shipping method chosen. Standard shipping usually takes between 5-10 business days, while expedited shipping takes 2-4 business days. International orders may take longer due to customs procedures.
4. Tracking: Once your order ships, you will receive a tracking number via email to monitor your package's journey. If you do not receive tracking information or have questions about your shipment, please feel free to reach out to us.
5. Shipping Restrictions: Currently, we ship to the United States, Canada, and select international countries. If your country is not listed at checkout, please contact us, and we may be able to arrange a special shipment.
Return & Exchange Policy
Return Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer the following return policy:
1. Returns & Exchanges: We accept returns for physical products (such as books) within 30 days of receipt. The item must be unused and in its original condition. To initiate a return, please contact us at feliciahurdcountitalljoy@gmail.com with your order number and reason for return. We will provide you with instructions on how to return the item.
2. Return Shipping Costs: The customer is responsible for return shipping costs, except in cases where we sent the wrong item or the item was damaged in transit. We recommend using a tracked shipping service to ensure your return is safely received.
3. Refunds: Once we receive the returned item and confirm it is in resalable condition, we will process your refund to the original payment method. Please note that it may take up to 7-10 business days for the refund to appear in your account.
4. Damaged or Defective Items: If your order arrives damaged or defective, please contact us immediately at [email address] with photos of the damage or issue. We will either send you a replacement or offer a full refund, based on your preference.
5. Digital Products: Unfortunately, due to the nature of digital products (such as e-books), we are unable to accept returns or provide refunds once the product has been downloaded.